If you have lost a key or access fob, submit a Resident Request through the Resident Login:https://ip.managebuilding.com/Resident/apps/tenant/loginPlease include:• Your unit number • The type of device lost (key, fob, garage remote, etc.) • Confirmation that the device is lost or no longer in your pos...
If your access device stops working, submit a Resident Request through the Resident Login and include:• Your unit number • Description of the issue • Whether the device stopped working suddenly or intermittentlyImperial Properties will coordinate troubleshooting, reprogramming, or replacement as appro...
To update your intercom or buzzer listing, submit a Resident Request through the Resident Login:https://ip.managebuilding.com/Resident/apps/tenant/loginPlease include:• Your unit number • The name you would like displayed • The phone number to be called by the intercom systemA qualified intercom techn...
Yes. Additional access devices may be requested by submitting a Resident Request through the Resident Login. Cost recovery charges will be applied to your account. Please include:• Your unit number • The number and type of devices requestedAvailability and fees are determined by the condominium corpo...
Lockouts are generally the responsibility of the unit owner or resident and are not considered building emergencies.Owners and residents should contact a locksmith or use their spare key if available.Imperial Properties typically does not maintain keys to individual units.If your building has specif...
Unit owners are responsible for coordinating access for contractors performing work inside their unit.If building access or coordination with building systems is required, submit a Resident Request and include:• Your unit number • Contractor name and company • Date and time of access required • Descrip...